Cancellation & Returns
Cancel or return your order: we endeavour to ensure that all products supplied to customers are of the highest standard and arrive in perfect condition. But we are aware that sometimes things can go awry, and we want you to feel 100% secure in ordering with us and completely satisfied with your order.
If you would like to cancel or return your order please, contact us as soon as possible emailing firstname.lastname@example.org or contact our Customer Services team on +44 (0) 1264 811566. You can cancel your order for any reason up to 14 days after you receive it providing it is not perishable, personalised, or have been specified as non-returnable at the time of ordering.
If you cancel your order before it is dispatched, we will refund payment, less any card processing fees that we have been charged and your order will be stopped. If your order has already been dispatched, you may refuse to accept the delivery from the driver and your order will be returned to us. If your order has been delivered, it is your responsibility to quickly and safely return it to us at:
The Little Whisky Shop
The item returned must not have been opened, be in a re-saleable condition, with no damage to the packaging of the product or to the actual product itself, with no seals or safety measures compromised.
If there is any damage to your order when it arrives, you should notify the courier and refuse to accept it, and then notify us as soon as possible within 24 hours with photos where possible. We will refund you the cost of the damaged items or arrange to send you a replacement. Where applicable, refunds will be processed within 14 days of receipt of the returned item. However, we will only reimburse return delivery costs if an incorrect item was sent or in the case of a damaged or defective product being received. Please note, the original delivery cost for orders shipped outside of the UK cannot be refunded. If you’ve changed you mind, a refund will be issued once the bottle has been returned to us and we are sure it is in the same condition we sent it in. Initial postage and return costs are the responsibility of the customer and we will not pay for any unwanted orders to be sent or returned, including import/export duties – we will do our best to minimise these costs.
Please be aware that some of our speciality items, such as antique and/or discontinued products, may not necessarily be in perfect condition. Any pictures on our website are intended for illustrative purposes and may not be an exact representation of the product itself. Similarly, batch numbers, vintages, and bottling dates may be subject to change. In these cases, we will do our best to inform you prior to shipping. If you are after a specific batch, year of bottling etc please contact BEFORE you make a purchase to avoid processing and refund charges.
If you received a damaged or faulty item you have 10 days to reject the item, which begins from the date of ordering. If the item is a perishable product, this is limited to the best before date, if this is earlier. Please contact us with details of the fault or damage, including pictures if possible, and we will work with you to ensure that the matter is dealt with to your satisfaction.