Cancellation & Returns

If you would like to cancel or return your order please, contact us as soon as possible emailing enquiries@thelws.co.uk or contact our Customer Services team on +44 (0) 1264 810 304. You can cancel your order for any reason up to 14 days after you receive it. If you cancel your order before it is dispatched, we will not take payment and your order will be stopped. If your order has already been dispatched, you may refuse to accept the delivery from the driver and your order will be returned to us. If your order has been delivered, it is your responsibility to quickly and safely return it to us at:

The Little Whisky Shop
1-3 High Street
Stockbridge
SO20 6EX

The item returned must not have been opened, be in a re-saleable condition, with no damage to the packaging of the product or to the actual product itself, with no seals or safety measures compromised.

If there is any damage to your order when it arrives, you should notify the courier and refuse to accept it, and then notify us as soon as possible within 24 hours with photos where possible. We will refund you the cost of the damaged items or arrange to send you a replacement. Where applicable, refunds will be processed within 3-5 days of receipt.